Legal Terms and Conditions

We operate Fortunica as an online casino and sportsbook platform. This Terms and Conditions page sets out the rules that govern use of our site, your account, deposits and withdrawals, promotions and the relationship between us and account holders. Read these terms before using the service. By registering, depositing or otherwise accessing games and features you accept the rules, obligations and restrictions described here. If you disagree with any part of these terms do not create an account or continue to use the platform.

Account Responsibilities

Registration and Verification

Create one account per person. Provide accurate personal details, select your currency and keep information up to date. We may require identity and address documents before processing withdrawals or where risk controls are triggered. Account activation may require email confirmation.

Account Security

Keep login credentials confidential. Notify support immediately if you suspect unauthorised access. We may suspend access if fraudulent activity or account sharing is detected. You remain responsible for activity under your account until you follow our security and notice procedures.

Eligibility Requirements

Accounts are available to users who meet eligibility criteria. Minimum age is 18 years. Access may be restricted in certain countries or regions. Availability depends on local rules and account eligibility. See the Terms and Conditions for a list of restricted jurisdictions.

Acceptable Use of the Service

Use services for lawful gambling only. Prohibited actions include account sharing, collusion, use of bots, chargeback abuse, bonus manipulation and any activity intended to exploit system rules. Attempts to circumvent controls may result in suspension, forfeiture of funds and account closure.

Bonuses and Promotions

Promotions require opt-in where specified. Only one active bonus per account unless otherwise stated. Wagering requirements and game contribution rules apply and are published with each offer. Typical wagering multipliers may range from 30x to 40x on bonus funds. Maximum bet limits while a bonus is active may apply and abuse of offers leads to forfeiture.

Deposits and Withdrawals

Supported payment methods and minimums are shown in the cashier. Deposits usually clear immediately. Withdrawals are processed to the original payment method where possible. We may require KYC documents before approving withdrawals. Limits and processing times depend on the payment method and account status. Fees may be charged by external providers.

Dispute Handling

Contact live chat or email support to raise account or transaction disputes. We aim to resolve issues promptly. If a matter cannot be resolved directly you may escalate in accordance with the complaints procedure set out in the account support section. Decisions may be subject to verification checks.

Changes to the Terms

We may update these terms from time to time. Updates take effect when posted on the site or as otherwise notified. Continued use after changes constitutes acceptance. Check the Terms regularly to ensure you remain compliant with current rules.